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COVID-19

During this time, we wanted to share how we abide by COVID-19 rules and to provide reassurance and clarity about the impact COVID-19 could have on orders:

  • Our printers are still processing orders with no delays, however, this may change at any time and our stock levels may be affected.
  • Royal Mail deliveries in some areas of the UK may be delayed due to staff absences – for the most up to date information on this, please visit Royal Mail’s dedicated Coronavirus Update page.
  • We are not affiliated with our supplyers in a way which enables us to oversee any steps and measures they’re conducting to ensure the safety and wellbeing of their employees, it is up to them to follow government guidelines.
  • Thrunotes business is conducted via the sole responsibility of the Director of Graphic Design RH Ltd (Russell Hepton) and therefore follows government guidelines for social distancing, there are no other team members at present which require PPE and our premesis where business is conducted is not open to the public.
  • We are on hand to help with any concerns or questions you may have – you can email [email protected] 7 days a week.

UK delivery methods and time-frames (working days)

Delivery plus packaging
  • 1st class Royal Mail (1-2 days)
  • Tracked 48 Royal Mail (48 hours)
  • Free UK delivery on orders over £30

We’ll will aim to have your products dispatched the same or following day as a batch with other customer orders, but some orders may take 2-3 days to be dispached, but no more than that. We promise! You’ll receive an email from us letting you know when your order has been dispatched.

Delivery outside the UK

International delivery plus packaging

  • International standard (3-5 days)
  • International tracked (3-4 days)

International delivery plus packaging

  • International standard (5-7 days)
  • International tracked (5-7 days)

International delivery plus packaging

  • International standard (5-7 days)
  • International tracked (5-7 days)

International delivery plus packaging

  • International standard (5-7 days)
  • International tracked (5-7 days)

International delivery plus packaging

  • International standard (5-7 days)
  • International tracked and signed (5-7 days)

Still not found the answer?
Send us an email at [email protected] and we’ll get back to you as sharply as possible.